Browse our collections, select your preferred design and available customisation options, add the product to your cart, and proceed to checkout. Once your order is confirmed, you will receive an email and WhatsApp confirmation with your order details.
In case you want to physically view the product kindly request on the chat with us section and an appointment will be fixed at the nearest MKOJ center.

Yes. You may checkout as a guest. However, creating an account allows you to track orders, save wishlists, and enjoy a smoother shopping experience.

Once your payment is successfully processed, you will receive an order confirmation via email and/or WhatsApp containing your order number and purchase details.

Yes. For high-value purchases, solitaire selections, gifting requirements, or assistance in choosing the right piece, our jewellery consultants can guide you through the purchase process.

Selected products may be reserved for a limited period, subject to availability. Please contact our customer care team for assistance.

Yes. All prices displayed on the website are inclusive of applicable GST unless stated otherwise.

Gold prices are linked to international and domestic market rates and may fluctuate periodically. The final price applicable will be the price displayed at the time of purchase.

No. Once an order has been confirmed and payment has been received, the purchase price remains fixed for that order.

Yes. Product prices include the value of the metal, gemstones or diamonds, craftsmanship, and applicable taxes unless otherwise specified.

We offer a range of secure payment options, including:
UPI
Credit Cards
Debit Cards
Net Banking
Bank Transfers
Digital Wallets (where available)
EMI Options (subject to eligibility and partner availability)

Yes. All payments are processed through secure and encrypted payment gateways that comply with industry-standard security protocols.

Yes. Bank transfer options may be available for selected orders. Our team will provide the necessary account details and confirmation process.

EMI options may be available through select banking and payment partners, subject to eligibility and prevailing terms.

Depending on the payment gateway and order value, certain combinations of payment methods may be available.

Most purchases can be completed online. For exceptionally high-value orders, our team may contact you to facilitate additional verification and ensure a seamless experience. You can visit any MKOJ store near you.

Yes. Selected certified solitaire diamonds and fine jewellery can be purchased online. Our consultants are also available to assist with diamond selection before purchase.

Yes. Wherever applicable, diamonds, gemstones, and jewellery pieces are accompanied by relevant certifications and authenticity documentation.

Order modifications may be possible before the production or dispatch process begins. Please contact customer care as soon as possible after placing your order.

Orders may be cancelled before manufacturing or dispatch has commenced. Customised, engraved, special-order, or made-to-order pieces may not be eligible for cancellation.

If a payment fails, no order will be confirmed until payment is successfully completed. Any debited amount is generally reversed by the payment provider according to their processing timelines.

Yes. Every purchase is accompanied by a detailed tax invoice sent electronically and included with your order documentation.

Yes. Gift purchases can be arranged without displaying pricing information in the package.

Absolutely. MKOJ offers elegant packaging and gifting options designed for birthdays, anniversaries, milestones, weddings, and special occasions.

Every MKOJ creation is backed by the expertise and quality standards of Punjab Jewellers. We are committed to transparency, authenticity, and responsible sourcing.

MKOJ combines the convenience of modern e-commerce with the heritage, craftsmanship, and trust developed through Punjab Jewellers. Every order is carefully inspected, securely packaged, and insured during transit to ensure complete peace of mind.

Yes. Our jewellery consultants are available to help with sizing, gifting recommendations, diamond selection, product information, and order-related queries before you make a purchase.

MKOJ ships across India and to select international destinations. Delivery availability may vary based on local regulations and logistics coverage.

Yes. Complimentary shipping is available on all eligible orders within India.

Yes. Every MKOJ shipment is fully insured while in transit until it is safely delivered to the recipient.

All MKOJ orders are presented in our signature packaging and are carefully secured for transit. Each shipment is designed to ensure discretion, safety, and an exceptional unboxing experience.

For gift orders, pricing information can be excluded from the package. A digital invoice will be sent separately to the purchaser.

Delivery timelines vary depending on the product:

Ready-to-Ship Pieces: Typically dispatched within 2–5 business days.

Customised Orders: May require additional processing time.

Limited Edition or Special Collections: Delivery timelines will be specified on the product page.

Pre-Order Products: Estimated delivery dates will be communicated at the time of purchase

Certain pieces require final quality checks, stone setting, sizing adjustments, or finishing before dispatch. This ensures every MKOJ creation meets our quality standards.

Certain pieces require final quality checks, stone setting, sizing adjustments, or finishing before dispatch. This ensures every MKOJ creation meets our quality standards.

Once your order is shipped, you will receive an email and/or WhatsApp notification containing your shipment and tracking details.

Yes. Tracking details will be shared as soon as your order leaves our facility.

We deliver to most serviceable pin codes across India through trusted logistics partners.

Address changes may be accommodated before dispatch. Once an order has been shipped, modifications may not be possible.

Yes. You may specify a separate recipient address and include a personalized gift message where available.

Separate orders may be required for shipments to different delivery locations.

Yes, international shipping is available for select countries.

Customs duties, import taxes, and local charges are determined by the destination country's regulations and are generally the responsibility of the recipient unless otherwise stated.

Delivery timelines vary by destination, customs clearance processes, and local logistics providers.

Yes. Tracking information is provided for all eligible international shipments.

For certain high-value purchases, our team may conduct a verification process to ensure order security and protect against unauthorized transactions.

Our logistics partner will typically attempt re-delivery or contact you to arrange a suitable delivery time, subject to their service policies.

For security reasons, certain orders may require an adult signature upon delivery.

If the outer packaging appears tampered with or damaged, please document the condition and contact our customer support team immediately before using or wearing the product.

While we strive to meet all estimated delivery timelines, unforeseen circumstances such as weather disruptions, public holidays, transportation delays, customs procedures, or force majeure events may occasionally affect delivery schedules.

Yes. If there is a significant delay beyond the estimated timeline, our team will proactively update you regarding the status of your order.

Expedited shipping may be available for selected products and locations. Please contact our customer care team before placing your order.

For birthdays, anniversaries, proposals, and other special occasions, we will make reasonable efforts to accommodate preferred delivery dates where possible.

Yes. We understand that some purchases may be intended as surprises or gifts and can arrange discreet external packaging upon request

Every MKOJ order is supported by the expertise, craftsmanship, and quality standards of Punjab Jewellers. From careful packaging and insured shipping to secure delivery and personalized assistance, every detail is designed to provide a seamless luxury experience.

Because exceptional jewellery deserves exceptional care—right up to the moment it reaches you.

Yes. While MKOJ is designed as a modern digital-first luxury jewellery brand, we understand that many customers prefer to experience jewellery in person before making a purchase.

As part of our long-term vision, MKOJ is being developed as a hybrid retail model, combining the convenience of online shopping with the confidence and experience of physical stores.

MKOJ combines:
A seamless online shopping experience
Curated jewellery collections available digitally
Physical touchpoints and stores across key geographies
Personalized consultation and assisted purchases

This approach allows customers to discover, compare, shortlist, and purchase jewellery online while also having opportunities to see, feel, and try selected pieces in person.

Yes. MKOJ plans to expand through strategically located experience stores and retail touchpoints across different geographies.
These locations will allow customers to:

Experience the quality and craftsmanship firsthand

Try jewellery before purchasing

Compare sizes, styles, and collections

Receive styling guidance

Explore gifting and milestone jewellery options

Enjoy a personalized luxury shopping experience

Jewellery is deeply personal. While online platforms offer convenience and access, many customers appreciate the confidence that comes from physically interacting with a piece before making a decision.

MKOJ's hybrid approach is designed to offer the best of both worlds—digital convenience and in-person reassurance.

MKOJ stores will showcase carefully selected collections and customer favourites. Through our integrated inventory and digital catalogue, customers will also be able to explore the wider MKOJ universe beyond what is physically displayed.

Yes. Depending on availability and future store locations, customers may be able to:

View shortlisted products

Seek styling advice

Complete purchases through assisted selling

Access after-sales support and services

The MKOJ hybrid model ensures that customers never have to choose between convenience and confidence.

Whether you discover your jewellery online or in-store, the experience remains connected, seamless, and personal.