Return and Exchange

Shipping, Exchange & Wallet Policy

At My Kind Of Jewels, every piece of jewellery is carefully selected, inspected and quality-checked before it is dispatched.

We believe jewellery is personal, valuable and meant to be cherished for a long time. Our Exchange Policy is designed to provide a fair solution for genuine customer concerns while maintaining the quality and integrity of every piece of jewellery.

1. No Cash Refunds

My Kind Of Jewels does not offer cash refunds or refunds to the original payment source for jewellery purchases.

Where an exchange is approved under this policy, the eligible exchange value will be credited to the customer's MK OJ Exchange Wallet.

The MK OJ Exchange Wallet:

• Is valid for 12 months from the date of issue.
• Can be used towards a future eligible purchase from My Kind Of Jewels.
• Cannot be encashed or transferred.
• Cannot be refunded to the original payment method.
• Any unused balance remaining after the validity period will expire.

2. 14-Day Exchange Policy

We understand that sometimes a genuine situation may arise where you may wish to exchange your jewellery.

MK OJ may consider an exchange request made within 14 days from the date of delivery.

An exchange can be considered only when:

• The request is raised within 14 days of delivery.
• The jewellery is completely unworn and unused.
• The product is returned in its original condition.
• The original invoice, packaging and certificate/certificates, wherever applicable, are available.
• The product has not been resized, altered, repaired, engraved or otherwise modified.
• The customer provides a genuine reason for the exchange.

Exchange Review

Every exchange request is individually reviewed by the MK OJ team.

Where the reason is found to be genuine and the product meets the applicable conditions, MK OJ will proceed with the exchange after completing the required Quality Check.

This allows MK OJ to ensure that genuine customer concerns are addressed while keeping the Exchange Policy fair for everyone.

3. Condition of Jewellery

The jewellery must be returned in the same condition in which it was delivered.

For an exchange to be considered, the product must:

• Be completely unworn and unused.
• Be free from scratches, damage or signs of wear.
• Have all stones and components intact.
• Match the product supplied against the original invoice.
• Be accompanied by the original certificate/certificates, wherever applicable.
• Be accompanied by the original packaging, wherever applicable.

MK OJ may conduct a detailed quality, weight, purity and authenticity check before approving an exchange.

4. Responsible Use of the Exchange Policy

We encourage our customers to choose their jewellery thoughtfully and enjoy it for years to come.

To ensure that the Exchange Policy remains available for genuine customer requirements and is not used as a repeated purchase-and-return facility:

Once an exchange has been approved and availed, the customer will not be eligible for another exchange for the next 3 transactions.

For example:

1 approved exchange → next 3 transactions are not eligible for exchange.

This restriction applies to purchases made after the exchange and is intended to ensure fair use of the policy for all MK OJ customers.

MK OJ may also consider the customer's previous exchange history while reviewing any future exchange request.

5. MK OJ Exchange Wallet

Once an exchange has been approved and the returned product has successfully passed MK OJ's Quality Check, the eligible exchange value will be credited to the customer's MK OJ Exchange Wallet.

The wallet:

• Is valid for 12 months from the date of issue.
• Can be used towards a future eligible purchase on the MK OJ website.
• Cannot be converted into cash.
• Cannot be refunded to the original payment method.
• Cannot be transferred to another person.

If the replacement product costs more than the available wallet balance, the difference can be paid by the customer.

If the replacement product costs less than the available wallet balance, the remaining balance will continue to be available until the original wallet expiry date.

6. Customised Jewellery

Customised, personalised, engraved, resized, altered or specially manufactured jewellery is created specifically for the customer and therefore requires special consideration.

Customised jewellery is generally not eligible for exchange.

Where MK OJ, after reviewing the circumstances, agrees to consider an exchange of customised jewellery for a genuine reason:

• The labour cost already incurred on the customised product will be borne by the customer and deducted from the eligible exchange value.
• Any additional labour, customisation or manufacturing required for the replacement product will be charged separately.

7. Non-Exchangeable Products

The following products are not eligible for exchange, except where specifically approved by MK OJ:

• Customised or personalised jewellery
• Engraved jewellery
• Resized or altered jewellery
• Jewellery that has been worn or used
• Damaged jewellery
• Gold Coins
• Silver Coins
• Products specifically marked Non-Exchangeable
• Products where the original certificate/certificates are missing, where applicable
• Products that do not pass MK OJ's quality and authenticity inspection

Special terms may apply to Solitaires and other high-value jewellery, as specified on the respective product page or invoice.

8. Shipping for Exchange

For an approved exchange, MK OJ will arrange the return of the original product through its designated logistics process, wherever applicable.

The customer must follow MK OJ's packing and shipping instructions to ensure the jewellery reaches us safely.

For high-value jewellery, MK OJ may require additional verification or a secure/tamper-proof return process.

The exchange will be processed only after the product reaches MK OJ and successfully passes the required Quality Check.

9. Quality Check

Every product returned for exchange is subject to Quality Check.

The inspection may include verification of:

• Product identity
• Weight
• Gold, silver or platinum purity
• Hallmark/HUID, wherever applicable
• Diamond and gemstone details
• Certificate/certificates
• Missing or replaced stones
• Damage or scratches
• Signs of wear or use
• Any alteration, resizing, repair or modification

The final exchange value will be determined after completion of the applicable verification process.

10. Exchange Value

The eligible exchange value will be determined by MK OJ based on the applicable product terms and the verified specifications and condition of the jewellery.

The original purchase price, discounts, promotional benefits, taxes and labour charges do not automatically determine the exchange value.

Any applicable deductions will be communicated as part of the exchange assessment.

11. How to Request an Exchange

To request an exchange:

1. Contact MK OJ within 14 days of receiving the product.

2. Provide your order details and the reason for requesting the exchange.

3. MK OJ will review the request and the reason provided.

4. If the reason is considered genuine and the product is eligible, MK OJ will initiate the exchange process.

5. The jewellery will undergo the required Quality Check.

6. Once approved, the eligible exchange value will be credited to the customer's MK OJ Exchange Wallet.

7. The wallet can then be used towards a future eligible purchase.

8. Important

An exchange request is subject to review and approval and does not automatically guarantee an exchange.

MK OJ will consider the reason for the request, the condition of the jewellery, the applicable product terms and the results of the Quality Check.

Our objective is simple: to take care of genuine customer concerns while ensuring that our Exchange Policy remains fair, transparent and sustainable for all our customers.

Our Promise

At My Kind Of Jewels, we want every purchase to be a piece you choose, love and keep.

Buy thoughtfully. Wear proudly. Keep forever.

My Kind Of Jewels
Everything Pure and Natural